1st CENTRAL Reviews

Name: 1st CENTRAL
Rating: 3.97

4.0 Rating 5,188 Reviews

76 %

of reviewers recommend 1st CENTRAL

Company Reviews

Questions

Metrics

4.0

Based on 5,188 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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1st CENTRAL 1 star review on 20th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice and very good experience”

Helpful Report

Posted 1 year ago

“Found them to more expensive with quotes”

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Posted 1 year ago

Hi Joseph, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. I can't see that we spoke in the lead-up to your renewal date. We hope we can welcome you back in the future and please speak to us and we can see if we can assist with your price if you find a price cheaper with another company. Ashley

Posted 1 year ago

“Easy planing for the insurance with”

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Posted 1 year ago

Hi Abdelhamid, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. Ashley

Posted 1 year ago

“Found them helpful when I called about my account But I still can't get into it which is annoying as like to check things are OK.”

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Posted 1 year ago

Hi Stedroy, Thank you for your review. Please speak to our team on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. And they can talk you through resetting your information again. Ashley

Posted 1 year ago

“I have posted a letter, showing that I have 5years no claims bonus,and not 2,as I thought.”

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Posted 1 year ago

Hi Jack, Thanks for your review and welcome to st CENTRAL. Please speak to our team on 0333 043 2095. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. They can assist with your no claims query. Ashley

Posted 1 year ago

“No problems apart from heavy IMHO fees to leave within the 14 day cooling off period”

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Posted 2 years ago

Hello, Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We’ll use your comments to help improve our service. Ashley

Posted 2 years ago

“On online couldnt cancel my insuranse, when i bought new insuranse it not appearing on the online”

Helpful Report

Posted 2 years ago

Hi Aiste, Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. If you need any assistance logging in still, please contact us on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley

Posted 2 years ago

“Good company I am happy”

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Posted 2 years ago

Hi Mina, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. Ashley

Posted 2 years ago

“Very competitive and inclusive price for my car insurance. I wd give more stars if: 1- I could get a hard copy of my policy posted to me. 2- if you'd answer my question. As soon as I paid you I saw your incorrect date for my driving test & I was unable to change it. Worried that my policy wd be invalid I emailed a query. No reply yet 24 hours later....”

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Posted 2 years ago

Hi Adrienne, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. Please contact us on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. We can look to send these in the post and amend you details. Ashley

Posted 2 years ago

“Admin fees totally unjustified.”

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Posted 2 years ago

Hi Roger, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. We’ll use your comments to help improve our service. Ashley

Posted 2 years ago

“I can’t really comment at the minute, as I’ve only just taken the policy out .”

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Posted 2 years ago

Hi John, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. Ashley

Posted 2 years ago

“Very very very poor customer service”

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Posted 2 years ago

Hi Adrian, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. We’ll use your comments to help improve our service. Ashley

Posted 2 years ago

“I have had car insurance with you before and would like to try you again”

Helpful Report

Posted 2 years ago

Hi Amarjit, Thank you for your review and welcome back to 1st CENTRAL 😊. Ashley

Posted 2 years ago

“Bad experience last year”

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Posted 2 years ago

Hi Fariz, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2066 or speak to us on webchat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley

Posted 2 years ago

“Good service”

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Posted 2 years ago

Hi Manuel, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. Yasmin

Posted 2 years ago

“Cheapest insurance I could fine however if you want to speak to someone, forget about it! tried many times (as I had some questions) no response to day.”

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Posted 2 years ago

Hi Riaz, Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We’ll use your comments to help improve our service and training for our agents. Yasmin

Posted 2 years ago

“I called today as I needed to change a single element of my quote. Turned out to be a very difficult experience for such a simple request.”

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Posted 2 years ago

Hi Steve, Thank you for your feedback. We’re sorry to hear you’ve had difficulties with amending your quote. We’d love the opportunity to help put this right for you, so please get in touch. Talk to our team on web chat, or give us a call on 0333 043 2044. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley

Posted 2 years ago

“Website was easy to use and the response thereafter adequate. I would still like a paper copy of documents my post rather than email as my printer is always playing up 😒”

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Posted 2 years ago

Hi Bharat, Thank you for taking the time to leave a review. We’ll use your comments to help improve our service. Yasmin :)

Posted 2 years ago

“Easy to do myself online convenient”

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Posted 2 years ago

Hi Barrie, Thanks so much for your feedback. Our team is continuously making improvements to our website to help make things as easy as possible for you, so we’re very happy to hear you found your experience straightforward. Yasmin :)

Posted 2 years ago

“Please give your existing customers a better price when renewing their policy and not make out you have already done this when you send a quote .”

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Posted 2 years ago

Hi Mark, Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We’ll use your comments to help improve our service and training for our agents. Thank you - Yasmin

Posted 2 years ago

1st CENTRAL is rated 4.0 based on 5,188 reviews