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1st CENTRAL Reviews

4.0 Rating 5,192 Reviews

76 %

of reviewers recommend 1st CENTRAL

Company Reviews

4.0

Based on 5,192 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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1st CENTRAL 1 star review on 9th May 2024

1st CENTRAL 1 star review on 20th December 2023

1st CENTRAL 1 star review on 30th November 2023

1st CENTRAL 1 star review on 26th April 2023

1st CENTRAL 1 star review on 8th October 2022

1st CENTRAL 1 star review on 8th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, firstly how you did does not apply. I did all the work applying online secondly. ..charging me £50 To be a customer is a bit rich honestly! Maybe instead of "everyone is charging it" you broke away from the greedy crowdo more senior customers would come your way xxx Your website was simple for a non tech pensioner like me to follow. Still, better service than Saga gave me!!..and been with them for aaaaaaaages. ..thank you”

Posted 4 years ago

Hi Philip, Thank you for your feedback and for choosing 1st CENTRAL as your car insurance for this year. We will use your comments to help improve our service.

Posted 4 years ago

“Overall completion of the policy submission form was straight forward and simple to interpret. However, I have still to actually receive a confirmation email with my welcome pack. This should have happpened twice as, due to an error screen on attempt of first payment, I ended up opening 2 policies with you. The finance team were very helpful and were quick to cancel the dupplicate policy and set up a refund, although due to this error on your website I am going to be in a financially difficult situation for the next few days until the refund comes through. In total I have only received 3 emails even with this double policy situation. There are the review email, the cancelation email, and the refund email. If the welcome email had come through as it should have, the double policy issue would have been avoided. Hopefully this is something you can look into so that others don't end up with the same issue as me. Looking forward to having you as my insurancer for the next year.”

Posted 4 years ago

Hi Samuel, Thank you for your feedback. We're really sorry to hear about your experience of purchasing your policy. We're glad to hear we managed to help put this right for you. If there’s anything you’d like us to look into for you, please contact us by sending an email to customer.relations@1stcentral.co.uk. Please include your policy number and a quick summary of what went wrong and we will look into this further.

Posted 4 years ago

“Best price on comparison sites and quick enough to take payment (instantly) but then no correspondence of any type to confirm. Could not log on to portal to check. When using chat feature was told could take up to 48 hours to take effect! Waiting with bated breath to find out if all is OK. Not very comforting so far!”

Posted 4 years ago

Hi Gary, Thank you for your feedback. We’re sorry to hear your experience with accessing your documents. If you are still having problems with accessing them, we would be more than happy to look into this for you. Just give our team a call on 0333 043 2066.

Posted 4 years ago

“The insurance itself as far as I know is pretty standard. When I bought it I was told that I should have my documents emailed within a few minutes but could take up to 24 hours, more than 48 hours later I'm still waiting.”

Posted 4 years ago

Thank you for your feedback. We always try to send your documents within 24 hours of the policy being purchased, apologies if you haven't received this yet. It's always worth checking the junk folder or you can access your documents within your secure customer portal, which is located on our website. If you’d like to speak to one of our team, please call us on 0333 043 2066 and we will look into this for you.

Posted 4 years ago

“it is good to unsure my car with 1s Central”

Posted 4 years ago

Hi Maria, Thanks for your feedback and for choosing 1st CENTRAL.

Posted 4 years ago

“It is my first time to heard about this company selected because of cheapest premium and defaqo rating on comparethemarket site. Bought the policy yesterday still waiting for welcome email and received this to review which I don’t appreciate however there is long way to go and can’t comment much”

Posted 4 years ago

Hi Ronak, Thank you for your feedback. We always try to send our welcome e-mails within 24 hours of the policy being purchased, we can only apologise if you haven't received this yet. It's always worth checking the junk folder or you can access your documents within your secure customer portal, which is located on our website. If you’d like to speak to one of our team, please call us on 0333 043 2066.

Posted 4 years ago

“I’ve not had any confirmation of my purchase of insurance with you .. no email no text no post ... all I have is a bank statement telling me I’ve paid .”

Posted 4 years ago

Hi Dean, Thank you for your feedback. We’re sorry to hear you’ve had difficulties with your documents. We send a confirmation e-mail once the policy has been purchased, we've messaged you directly to find out more information.

Posted 4 years ago

“Hi my friend put me on to you and said That you give vouchers so please let me know”

Posted 4 years ago

Hi Anthony, Thanks for your feedback and for choosing 1st CENTRAL, we will look into this further for you and be in touch.

Posted 4 years ago

“Not very helpful wanted ti renew but missed payment and woukdnt give me a renewal price had to start new policy”

Posted 4 years ago

Hi Jemma, Thank you for your feedback. We’re sorry to hear your experience with your renewal hasn’t been as positive as we’d hoped it would be. I will be passing on your details to our team to look into this further for you.

Posted 4 years ago

“Have been with 1st Central for 2 years and renewed my car insurance last week so far so good no complaints.”

Posted 4 years ago

“I only just joing at board so I will see soon. So far so good”

Posted 4 years ago

“The only short-come is the price. Everything else seems ok so far.”

Posted 4 years ago

“First time iseing 1st central as my care insurance provider couldn’t give a high rating until I have been with them for longer but so far soo good easy to use website clear information given and good but cheap price for car insurance from what I have been paying on the passed Let’s hope the customer service is better than my last provider to”

Posted 4 years ago

“Found out that you are very expensive after I signed up , Will be changing asap .”

Posted 4 years ago

“I JUST START MY NEW INSURANCE, SO HARD TO SAY SOMETHING CONSTRUCTIVE”

Posted 5 years ago

“O asigurare buna”

Posted 5 years ago

“It's a ok service as of yet”

Posted 5 years ago

“Neutral at the moment”

Posted 5 years ago

“You put the wrong surname on my policy....I have emailed you three times today yo ask you to change it but have not received a reply.....my name is Lorna Akris not Lorna Smith.... Mrs Lorna Akris Thank you”

Posted 5 years ago

“I just join 1st central but so far so good”

Posted 5 years ago

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1st CENTRAL is rated 4.0 based on 5,192 reviews