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1st CENTRAL Reviews

4.0 Rating 5,192 Reviews

76 %

of reviewers recommend 1st CENTRAL

Company Reviews

4.0

Based on 5,192 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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1st CENTRAL 1 star review on 9th May 2024

1st CENTRAL 1 star review on 20th December 2023

1st CENTRAL 1 star review on 30th November 2023

1st CENTRAL 1 star review on 26th April 2023

1st CENTRAL 1 star review on 8th October 2022

1st CENTRAL 1 star review on 8th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with the level of cover offered on the car insurance with 1st Central ~ and it was the cheapest out there by a significant margin! However even without me changing any details, the quote kept changing price - in the end, I had to pay more than was initially quoted 1 hour earlier...maybe I was just too slow but that was a little bit frustrating to have seen a cheaper deal but for it to have gone in the space of 30-45 minutes but hey!”

Posted 2 years ago

Hi Liane, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. We’ll use your comments to help improve our service. Ashley

Posted 2 years ago

“It was ok, however I was unimpressed by the fact that I wasn’t told that having called and going through the policy was already considered as acceptance of terms and conditions.”

Posted 2 years ago

Hi, Thank you for taking the time to leave a review. We’ll use your comments to help improve our service and training for our agents. Thank you - Yasmin

Posted 2 years ago

“Been a customer for 5 years now and renewed with yourselves every year, but this time around i needed to add a SP30 conviction and after doing so the price went up quite a bit, i noticed my no claims bonus had reset to 0 and would not allow me to put my 5 years ncb back on, i ended up having to start a new policy as a new customer which was more expensive than my original quote, i have now renewed but was disappointed at the increase in price.”

Posted 2 years ago

Hi Hywel, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2055 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley

Posted 2 years ago

“Ok wouldn’t let me select the payment date as the 28th when purchased on line so I’m going to have to ring to get it updated.”

Posted 2 years ago

Hi Anne, Thank you for your feedback and for choosing 1st CENTRAL. We're sorry to hear about the experience you've had online if trying to update your payment date. If you haven't already, please give us a call on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm.

Posted 2 years ago

“Easy process to sign up and great bundle”

Posted 3 years ago

“Well I have taken out your policy. Only the next year will tell if it is any good. Hopefully I won't need to use it. The policy offered what I wanted so we will see.”

Posted 3 years ago

“Dont know yet only been with them a day”

Posted 3 years ago

“Moved from on-Street parking in London to a garaged car in rural Hampshire. Upon updating my circumstances, 1st Central offered me a £20 reduction on the yearly policy. I cancelled the policy, took out a new policy with 1st Central, and saved £225 pounds on the yearly premium. Please explain.”

Posted 3 years ago

“Good deal on the insurance apart from i needed to change something and it takes 7 working days until your policy is online??”

Posted 3 years ago

“1st central nice 👍 and good company”

Posted 3 years ago

“It’s okay”

Posted 3 years ago

“Total amount paid should be confirmed via email. Did not give me any details of which number to contact if I have a break down from RAC which I purchased with my insurance.”

Posted 3 years ago

“The website is not very mobile friendly . Some of the items appear in random places in page and when trying to go back and edit your details the “Continue” button stops working . The website needs some work done as it doesn’t work or look as it supposed to.”

Posted 3 years ago

“They offer 14 day money back if you cancel policy within 14 days of paying, however they don't tell you in big letters like they do for their 14 day money back that they charge £50 admin fee which other companies don't charge.”

Posted 3 years ago

“It's really to early to give any kind of review on your company.. The first impression is OK..”

Posted 3 years ago

“Price Very good which is why I selected, service good. However the £50 admin charge within the 14 day cooling off period I think is out of order. Shame because other than that they would have had 5*”

Posted 3 years ago

“Have had no confirmation that my policy is starting. I can see it when I log into account but no email of confirmation or any welcome”

Posted 3 years ago

Hi Vikki, Thank you for your feedback. We're really sorry to hear your haven't received your welcome e-mail, we aim to send this to our customers within 24 hours so we apologise if this wasn't the case. You can access any of your documents through your account 24 hours a day, but if you would like us to look into this further for you please give us a call on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm.

Posted 3 years ago

“Your services sound perfectly perfect 👌 but still early to rate you as I have just set foot on your coach.”

Posted 3 years ago

“Didnt like the fact that protected bonus was an add on”

Posted 3 years ago

“Went through the money supermarket site and 1st central came up as the best choice for saving money. I will be buying from them at the end of this month so I can’t comment yet, but so far, I’ve read a lot of positive comments and feedback about them”

Posted 3 years ago

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1st CENTRAL is rated 4.0 based on 5,192 reviews