Never heard of having to download and print out your own documents before.Every insurance company I have been with over many years have sent all the original paperwork through the post which is how it should be.What if someone is not online and has no internet access or printer.How on earth are they gonna bloody download and print out documents.My mum has now been waiting 3 weeks for this company to send her all her documents through the post after being promised yeah,yeah,yeah they are in the post and will be with you tomorrow.Vety poor insurance company......will never go with them again and I would not recommend these people to anyone.......absolutely RUBBISH !!!!