My Daughter took out first time car insurance on Sunday afternoon,28/06/15 she was so excited to get this sorted and finally get out driving her lovely new car. Sorting it online was straight forward and clear, however with the nerves and excitement of this an era was made with the year of birth putting in 86 instead off 96 from the drop down bar. As soon as she got her confirmation emails she noticed this right away within minutes of making deposit payment of £140. She phoned straight away to sort this issue out but of course it was Sunday so they where closed. She then phoned again first thing Monday morning to cancel this policy and explain what happened. The customer service agent Darren Jeffery was extremely unhelpful, did not take into account the circumstances and basically said you cant cancel and if you are to cancel today less than 24hrs from opening policy you would need to pay £700 in charges and fees. This is a complete disgrace and extremely poor customer service. My daughters mother then took the phone and told him what she thought of the service and suddenly the £700 became £55 giving my daughter a refund of £85. So clearly this guy Darren was trying to take advantage of my daughters young age and naivety strong arming her into paying £700. Total disgrace, as she noticed right away within seconds i believe 1st Central should have understood and gave a full refund instead for bullying a young girl who simply made a mistake and doe the right thing right away and tried to fix the issue.