AVOID! Once you've completed your 2 week cooling off period they start demanding documents, V5 docs (never been asked for this in 30yrs of motoring), NCD etc. They then look for the slightest detail on these documents to increase your policy and subsequently add an admin fee (£50). The weird thing about the situation is they don't demand these vitally important docs at the start of the policy when you can cancel the policy in the cooling off period. Stumped with a £13 increase in policy and £50 admin fee for incorrect purchase date of vehicle in 2016? Asked how much to cancel the policy.....£50 arrangement fee, £50 cancelation fee, £50 administration fee plus £30 for the 2 months we've been insured on a £220 policy, or pay the £63 fiddle and go to the ombudsman in the hope that they see this company for what it is.....A scamming machine. Customer service is diabolical in every area too. Avoid at all costs. SCAM SCAM SCAM!