Be very aware when taking out a policy with 1st central as all positive reviews are related to setting up the policy, which of course is easy and the reviews don’t reflect what actually happens when you are in an accident and the repair process. 1st central do not actually deal with any repairs after you have been in an accident, they outsource all of this to a company called WNS therefore you cannot speak to 1st central about your accident troubles as they just tell you to ring the repairs team. WNS are mainly the reason for all of our delays but unfortunately that is still 1st centrals responsibility as our policy is with them and 1st central have not been helpful at all during the process. The date of my accident was the 15th February 2022 and it is now 12th July and my car still is not properly repaired. Firstly my courtesy car was booked as a manual car despite me informing them I only have an automatic license (and this is of course stated on my policy). It was then booked into the wrong garage 3 times causing months of delays, to which they said it was because of covid, but really they had my car on record as a mobile vehicle despite the doors being smashed in and it being off road and a claim form stating it was in drivable. This was admitted on a recorded phone line and seems to have been put down to poor communication between WMS and 1st central despite me ringing at least 10 times regarding this specific issue. Eventually when it was booked in to the correct garage who could deal with big crashes (Alton cars Keighley- would also avoid if your insurance selects this garage) it was returned with more damage, paint marks on the door, unfinished paintwork, overspray on the inside of the car, the airbag warning light on, the computer has gone funny due to the crash and this hasn’t been looked at meaning my MPG calculator changes randomly when driving at the same speed and gets stuck at 99.9MPG and if I can get 99.9MPG in a Kia picanto then I need to be on the news with my super car! My car then went back into Alton cars for a 2nd time and we were promised inspections before and after the vehicle went in, however this didn’t happen as the inspector was not advised properly therefore the report was based on incorrect information, which has also been admitted on a recorded phone line. The car was then transferred back to me without any notice or my consent for it to be given to another company (just a text from John MacAdam and Son to say the car was on its way) despite me wanting to collect the car myself so I could discuss any issues. Upon return the only things that have been sorted are the paintwork on the door and the sill, the computer still has not been looked at and the MPG calculator is totally random and now there are new dents on the car. Essentially at the end of all of this I have been left with a car which will not pass it’s MOT as the computer is not working properly and the steering is off. It is incredibly difficult to speak to any one at either 1st central or WNS as they say that someone will call you back and they never do meaning you have to chase every day like we have for 5 months. We have 1 complaint with the financial ombudsman and are about to give another to them as my 2nd complaint was closed without my consent and was offered £250 which is not enough to cover my repair costs which should have been sorted in the first place! My partner has spent essentially 2 whole days of annual leave chasing this up and we are no further with the case and have now had to seek legal advice from a solicitor, advice from the motor ombudsman, multiple financial ombudsman complaints and an email to BBC Watchdog which I can see that other policy holders have done as we are all in the same position!