Had issues putting the correct job details in on the comparison website for the registered drivers of the vehicle, we couldn't put the correct sectors of the company (such as a manager, assistant, etc) in but the company/job title were all still correct, so we just put the closest possible options. After the policy was taken out we phoned the company (as requested by the company) only to find that they had raised an issue with the job descriptions/sectors, the person on the phone even struggled themselves to define the job titles appropriately on their end. Was told that the person on the phone would 'just have to put the closest possible option' (as we did before taking the policy out) and that we would be charged an additional fee (including £50 administration fee!) which put the policy as more expensive than the other quotes we had received. Cancelled the policy altogether, raised a complaint with the company, and are waiting on a refund
2 years ago
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