They are the worst, The worst customer service I have received so far in UK. They didn't help with solving claim that wasn't my fault even though I have asked for help multiple times and agree to go court. Client service service is really bad, the man over the phone was rude and didn't help me at all. In the end, becouse my bank has revoked my debit card and send me new one, my monthly payment didn't come thru, when I noticed that (3rd day after payment day) I called them and they told me that my policy is cancelled. When I asked them to just continue my policy and take new payment details thety told me that they can't and here is how much fees they added (even though I still wanted to stay with them): Arrangement fee £50.00 Default fees (for any late payments) £15.00 Cancellation fee £50.00 115 pounds for 3 day of missed payment it was almost 2 months of insurance fee, insane!