My son had insurance with 1st central connect, they have sent messages saying immediate action needs to be taken , we called them three times in September as threatened to cancel policy, they did cancel it as I as a named driver didn’t activate something correct on the app, I'm a named driver I have my own car! Not the policy holder, I’ve never had to have a app to drive a car. Now its started again, messages now are his telekinetic box is showing loose! It is stuck on the windscreen fixed firmly. How can you determine this when your not in the car? When you click on the email/message it then takes you to a blank page when you download this numbers and letters? Then saying your policy is going to be cancelled? Why? His driving is spot on. He then gets an email informing him that they have had a glitch !,all the data from certain dates would not count ,we thought everything is alright now. Nope it all started again loose box what is that supposed to mean? They are receiving data about his driving how can the box not be working correctly? Now they have cancelled his insurance policy.! He is 19 already struggling to get car insurance as every young person is, now he cannot get insured because he has to declare a cancelled policy! Because they claim his boxes is loose! how can they possibly come up with this information? Totally perplexed. If he’d been involved in an accident he would have to declare this for the next 3 to 5 years which would affect his insurance he would have to pay a higher premium ,but to have had car insurance policy cancelled not for his driving or none payments, but because of a loose box that is not lose is ludicrous. Unbelievable and extremely cruel. He has to declare for the rest of his life. How can this even be legal. We have made repeated phone calls to this company, and now we have to wait for the eight weeks to be up to than raise a complaint with the FCA they must have numerous complaints about this company ,we can only hope that FCA can do something to get this black mark removed from him . When this company send so many messages contradicting themselves , links that don’t work what is anyone supposed to do ? Avoid this company at all costs. No one from the management Will speak to you. I’ve requested the data from his box! Not happened ! Some of the dates they are say it’s loose the car wasn’t even being driven, unbelievable. I have never in all my life come across something so unbelievably wrong. I have raised this with whatchdog and will be contacting trading standards.