Cancellation is a joke. Insured with them for a couple years and service is fine and online portal etc is handy. Cancellation however is an absolutely, borderline criminal joke. I paid for all optional extras consistently for the duration of my policies and cancelled after a 3.5 weeks of a renewal and was charged £240 for the privilege. Breakdown is below: Cost of policy £240.11 Cost of 31 days insured £32.93 Interest for paying monthly £14.19 Arrangement fee £50 Personal Accident Cover £30 Hire Car Cover £35 Excess Protect £27.99 Cancellation fee £50 Payments received £0 Total to pay £240.11 Cost of Policy: £240.11 - Payments Received: £0 = Total to Pay: £240.11 Absolutely insane that you have to pay the full fee for extras not even four weeks into a years policy. Should be illegal.