Bought a policy in July deposit paid, no payment in August but 2 taken in 2 days in September then another taken in October, receive a default notice 2 days after the payment in October so called them to be told systems are down can't access customer details ?? Called back later same day still the same no access to customer details, so called them back the next day to be told : " forward us bank statements as we haven't received the payments " yet my bank clearly states 1st central as payee on direct debit I'm not happy to have to send my personal bank statements and as such will receive a cancellation from them as they can't find my payments ??. God know what the process would be like if I actually needed help in the event of an accident ? In my 20+ years as a driver I have never experienced such poor and unprofessional service, never again will I use this company.