I had to cancel my insurance as I could no longer afford to keep my car on the road. There's no option to cancel online. I knew there would be a £50 cancellation fee - bad enough - but was told I would also have to pay a £50 set-up/administration fee, plus £19 - I think for lack of interest. So, £119 to cancel my insurance payment. Happy Christmas to me. I've already been paying interest to pay monthly. The website says that the £50 set-up fee won't be refunded if you cancel - it doesn't say you'll have to actually pay anything. I guess that, plus the £19, is due to the difference in interest lost, although I didn't think it was that much. Obviously, no-one thinks they're going to cancel their insurance, but to treat people in this aggressive and greedy way is inhumane. Not personal, just business? Where disadvantage is involved, it's always personal. These are monsters with calculators, not human beings. Obviously, I will never use this awful company to insure anything ever again. I recommend you go elsewhere.