I am a repeat Customer. I had a renewal price which as they said in letter was better than new customers. But when I went on comparison sites I had quotes from them dramatically different. When I phoned them after explaining the price difference they could not give me price on site. After lots of me trying to explain to polite but not too bright staff I had to cancel automatic renewal with them to then get the cheaper "new customer" price via comparison site. Got passed through 3 different members of staff just to do it cheaper online through someone else. Incompetent