The quote I received via comparethemarket.com was more than competitive for my car insurance and less than I paid last year so I was initially very pleased. However, that quickly diminished when it came to trying to buy the policy. I fail to understand why it is always so difficult and time consuming to carry out such a simple task of buying a car insurance policy. It took me 2 days and three phone calls averaging over 10 mins each due to having to hold for so long only to be told to call back as there were system problems. Never once was I asked to leave my number and someone would call me back. Whilst holding on the telephone for a fourth time I tried again to buy the policy via the internet as I was getting very fed up and it actually worked!! Thank goodness as my old policy was due to expire just 1 hour later! Not a good first impression but I have found since that the website and customer portal is easy to access and navigate.