Absolutely terrible insurance company. They were great right up until the moment you have an accident that isn't your fault and they turn very rude and uncaring. My car was taken for repair on the initial basis that until the third party claimed responsibility, the accident was my fault. My car then went missing! No one could tell me where my car was, I've rang up so many times only to be put on hold for over 30 minutes EVERYTIME nearly. Cost me £200 in phone bills, which they said they would reimburse me with and I still haven't received anything. This happened in December of 2014. I made so many complaints and heard nothing until April where they apologised for being late getting my car back to me (when really they couldn't find it) and compensated me with a grand total of £40. They also deemed my car a write off and offered me £4200 for it, which I refused and asked to buy my car back off of them, which should only be 10% of the value they offer you (£420) but they refused, saying I had to pay £2000 for it! At this point the third party stepped in and accepted liability (finally!) and repaired it for £1500 at a ford approved garage. Absolutely the most stressful thing I've ever dealt with in my life, a terrible insurance company. Avoid at all costs!!!!!