When we arrived at the home we rented for a week, it was disgustingly DIRTY!!!! We called 360 Blue and they were not willing to do anything the first call we made. The manager said she would come take a look at the house after 8 o'clock and the entire week we were there she NEVER showed up!! And we requested she come multiple times!! After MANY calls, MANY complaints they sent the cleaning crew back out that night to clean in which the cleaning crew could not even believe how dirty the furniture was!! They even told 360Blue they need to move us. They offered to refund us one night stay if we stayed at that property and they would send an upholstery cleaner out, in which they did and the upholstery cleaner couldn't even believe the the way the furniture looked. He said I did the best I could, they didn't give me much to work with, it was that bad!! I had contacted 360Blue to discuss the refund because they only refunded ALL our money back they said they would. They NEVER contacted me back and nor did we receive back the rest of our money . For as many home as 360Blue manages we could NOT believe how we were treated and how they handled things. We were not pleased with the way we were treated.