“The property was in poor repair for the price compared to other properties we’ve stayed in the area. Deck was unsafe, grill did not work, upstairs had an animal urine odor, bird poop and shingles/roof materials had disintegrated on left on sun decks. TV was not a smart TV so on rain days could not use Netflix/Prime for family movies.”
“Do not use 360 blue terrible service rented a condo for 3k and worst vacation ever broken refrigerator sprung a leak water shutting dehumidifier brought in noise was so loud could not stay there
But 360 did say sorry what a joke”
“Hands down, the absolute worst rental company on the planet. We were told to leave the condo from 9am to 5pm because the gas company needed access to our condo on day 2. I’m on oxygen 24/7. They gave us two alternative condos, then changed their minds and gave us access to one. The oven was not functional and we weren’t told until the day we checked in and there was a “portable” oven on the kitchen countertop.
Still waiting to hear from them on compensation for losing an entire day.
Horrible customer service. Not one time did they EVER answer a phone call. It would place you on hold (with music) for five minutes and then roll to voicemail.
They are not ACCREDITED with the Better Business Bureau.”
“Do not rent from 360 blue! We were even told this by some of the neighbors of the property we were staying at in Watercolor. We had a major water leak from the upstairs shower to the master bathroom! Our son had to take the rest of his showers from Tuesday through Saturday in our bathroom. They sent someone over but he said it could not be resolved while someone was staying there. They offered $150 refund which was ridiculous. We have used this company for many years and we're given names by the neighbors of other companies that we will be using in the future. We have been coming to Seaside and Watercolor for over 12 years.”
“Hire con actors better know as contractors. Hire drug junkies to include Chris Hughes and Paige. They hire teen age kids for butler service that are unorganized dysfunctional on drugs. They hire family member( maid service Charmaine) who also works for Lowe’s andWalmart who picks up every local with a swinging dick to bring them down to recruit for services for maintenance worker, cleaners etc . The lady sister owes beach rentals( African American) who uses ppl credit card at Walmart runs them at the beach stole my credit card number.”
“They are pathetic. Please choose a different rental group . Stay away from. 360 blue . The heat went out . We rented for Christmas . We froze . They did nothing but send over a space heater . They are pathetic .”
“If I could give these folks negative 5 stars I would. We booked a home that is gorgeous in photos and was filthy in real life. There were stains on rugs, couches, headboards, and bedding. There was hair in our bed that didn't belong to us. The golf cart they rented us was a box of loose bolts going down the road. The headlights didn't work so we couldn't use it after dusk. The air vent had lint so long it blew in the breeze. We rented beach chairs and an umbrella for the week but they picked it up early and still charged us for the day we didn't have the items. There were 12 coffee cups in the rental and everyone one of them was cracked or broken. The porcelain plates were also all chipped or broken. We used some plastic Christmas plates that were in the cabinet and bought paper plates. These people should be shut down. They tell you all week that they will make it up to you, they are sorry, and that someone will call upon check out to offer some sort of concession for the amount of issues experienced during the stay. They never call and they are not good for their word. Do not stay in any of their rentals. If you are a homeowner and Blue360 is taking a cut of your rental fees; hire an attorney and go after them. They are not taking care of your homes. They aren't taking care of the guests. At some point no one will want to stay in Watercolor anymore b/c it will have a reputation of filth. I know we will not be back.
Blue360 included bikes for our rental that had not been serviced at all. One of the bikes had a chain that locked up and my son's leg was cut badly. He had to walk home.
Each time I contacted blue360 - which was easily 40 times during my trip the response was always the same "We are sorry this happened. Will you take pictures and share with us? Will you go back and pick up the bike and drive it home? We will send someone out to clean the sofas and beds but you can't sit on them for 12-24 hours. I am trying to reach someone who can help you ... we will call you back as soon as we have an update" ... AND THEN THE CALL NEVER COMES.”
“We arrived on Saturday and the pool was green and a frog swimming in it, I immediatley called and they claimed it would be cleaned, the rain caused the issue. This was not the case, the renters for the week prior to our stay had the same green pool. The pool was finally able to swim into on day 3 of a 5 night stay. The dryer had to be replaced as well, the previous renter had the same issue. I contacted 360 Blue multiple times to be told someone would call me back, no one called. I was hung up on when I called for the 3rd time regarding the pool, the main reason we rented this home. I had also sent photos of the pool and a video of the dryer running. The home could be a dream for a renter but the lack of care from 360 Blue is concerning. I called today to discuss the refund they were to offer and $75 was sufficient for 3 days of not using the pool. Not to mention we also called and paid for a mosquito spray so we could even play in the yard.
FYI--the coffee maker does not work---there was not a blender at the home, there is not an iron and the mosquitoes will eat you alive in the yard.
DO NOT wait to reach an agreement at the end!!”
“Booked a trip in November to 30A Florida (Rosemary Beach Area) in Nov of 2021 because we went the year prior and it is an amazing place. This year we wanted to rent a nicer house with a private pool since we have kids and wanted to have the freedom to swim when we wanted. 360Blue had the house named 3 Little Birds avalible and it was the perfect fit. Large, modern and clean with a private pool. I booked the house with a 50% deposit of almost $5,000 for an almost $10,000 rental for the week. Yes, they took 50% up front 9 months prior to my arrival. The other portion was do 60 days prior to my arrival. After all was paid I got my confirmation email with my check in information about 2 weeks prior to my arrival. A week before my arrival I got an email from my rep that he needed to speak with me about our rental. Once we connected he informed me that our house was no longer avalible because the owner of the home decided to remodel the floors and ran into an issue with the company doing the work. My rep assured me that they would accommodate us with even better property and with a pool which we really wanted. I was sent 5 properties and none of them were in the same community we booked our original house in. This was a huge inconvenience for us because we were vacationing with another family who also had a house in the same community as we booked it that way from the beginning. Since our options were limited we selected a house that was sent to us that our rep at 360Blue said we would be able to rent. It was much more than we spent but since he presented it as an option we went with it even though it did not have a pool. In the meantime I canceled my beach service chairs and umbrella for the week and wanted to relocate them closer to my house. To relocate to the new Beach I needed a beach access code from the rental. This prompted me to follow up with my rep and see if he had the new house confirmed. After contacting him he informed me that they reached out to the house owner to see if he would extend a discount. Are you kidding me! I told my rep this wasn't my problem and if they needed to eat the extra cost to accommodate use 5 days before we travel then so be it as we have rentals cars, flights and a boat booked. He told me there could be a possibility that if the owner denies the request we would have to pay the difference! That was not happening so I suggested a smaller house he sent and he explained that we would be in the same situation with that one as well. 360Blue said they would refund my money but that would be all they could do if I didn't want to pay more. With no choice left and 5 days out from our trip, I requested my money back. Best part is it took them 7 days to return it. To make sure I secured a house for our vacation I was forced to put out another $8,000 in full for another house in the original community but smaller and no pool. At one point I was out $18,000!!! This company doesn't not care about their clients time, money or satisfaction. They did absolutely nothing and I mean nothing to help us find a new home. To make matters worse I canceled my beach chairs from my original location and when I booked again to get back to that location because the new house I got was back in the same community they we booked. I called 360Blue and their so called concierge service said since we aren't booking with them they could not help us. So in the end we paid more for less of a house, we paid more for chairs because we need to do day rentals and dealt with major stress through this whole thing. If you want piece of mind and confidence you will have a home to vacation to DO NOT use 360Blue. Also their contract completely holds them harmless for all of this. 360Blue maybe the worst company I booked a vacation through in my life”
“The house at 82 Flatwood had a golf cart advertised and we paid for. When we arrived on Saturday they called to let us know that the golf cart would not be available bc broken. For my 83 year old parents, they did not have transportation the entire week. It was an inconvience for us to have to figure out their transportation. You cannot get ahold of a manager and you cannot get them to service you. There were 2 carts in the garage the entire week with no keys. 360 blue service is horrible. They will counter and say that they will refund you, and they do but that does not compensate for the lost week for my parents. FYI - 360 blue took access away so I cannot leave a review on the house.”
“I looked at the price on the picture of 824 Forest in Seaside. It was $410.
So I booked it. The subtotal was $9,127.00. The next screen showed $10,222.24. Then $10,045.09 but I was never given an option to decline travel insurance. So I was charged $10,932.69. The travel policy is only $652.77. The reservation was supposed to be cancelled if I declined to sign the agreement. I DECLINED TO SIGN. Then I called and was told that it would take 10-14 days to get my deposit back PLUS it would cost me $480 to cancel. I will NEVER use 360BLUE again. Their “purpose” statement is NOT TRUE.”
“We rented a beautiful beach house in Destin Florida, and paid a lot of money for it. Some of the major selling points were the heated pool on the roof and an elevator in the 3 story rental for our mom. We arrived early and asked for an early check in which we were denied even though there was no one at the home. They told us to check out the beach but we were unable to because of an unknown bike lock on the gate that we couldn’t access, that they said they would “look into”. Once we gained access to the home we realized that there was definitely not enough basic necessities to get us through the week, toilet paper, laundry detergent, paper towels, dish washing pods etc and the elevator did not work. Their website says that “they recommend bringing your own beach towel” which we didn’t get until after we paid for the home. When we arrived to our beachfront condo there was literally NOTHING for the beach. No towels, no toys, nothing. There wasn't even hooks in any of the 6 bathrooms for our bath towels or any hooks outside for our wet beach items. There was also zero cleaning supplies. So we had nothing to clean the house/kitchen while we were there. Seeing as we traveled from across the country, we weren’t bringing these things with us. Their website should say that they provide NOTHING other than dishes. There were no blankets in the house except the comforters on the beds. We asked for the pool to be heated and as we arrived we were notified that it was broken and it wouldn’t work but that they were working on getting it fixed. After reviewing previous reviews on VRBO, the month prior they were also dinged for the pool not being heated. The heater and the elevator were never fixed and we were never provided any updates on when it would. When we asked about all of the above we were met with zero customer service, we paid a lot of money for this house and they could care less about our experience. We were told we were responsible to provide our own cleaning supplies, towels, toilet paper … which I have NEVER experienced at any rental before. After ALL of this we asked about a late check out, we were told at the beginning of the week we would have to wait and see if anyone was renting after us, no one was, and we were told that we would have to pay $75 for 2 additional hours, anything more than that would be chargers for a full day. We travel a lot and have never been so disappointed in a rental than this. The house and location is amazing and the rental company is ruining the whole experience. They do not accommodate renters nor make the house feel homey at all. I will never rent a home managed by this company again. I wish I could let the owners of this property know how horribly they are managing their beautiful home. Worst customer service I have ever experienced.”
“We rented a beautiful beach house in Destin Florida, and paid a lot of money for it. Some of the major selling points were the heated pool on the roof and an elevator in the 3 story rental for our mom. We arrived early and asked for an early check in which we were denied even though there was no one at the home. They told us to check out the beach but we were unable to because of an unknown bike lock on the gate that we couldn’t access, that they said they would “look into”. Once we gained access to the home we realized that there was definitely not enough basic necessities to get us through the week, toilet paper, laundry detergent, paper towels, dish washing pods etc and the elevator did not work. Their website says that “they recommend bringing your own beach towel” which we didn’t get until after we paid for the home. When we arrived to our beachfront condo there was literally NOTHING for the beach. No towels, no toys, nothing. There wasn't even hooks in any of the 6 bathrooms for our bath towels or any hooks outside for our wet beach items. There was also zero cleaning supplies. So we had nothing to clean the house/kitchen while we were there. Seeing as we traveled from across the country, we weren’t bringing these things with us. Their website should say that they provide NOTHING other than dishes. There were no blankets in the house except the comforters on the beds. We asked for the pool to be heated and as we arrived we were notified that it was broken and it wouldn’t work but that they were working on getting it fixed. After reviewing previous reviews on VRBO, the month prior they were also dinged for the pool not being heated. The heater and the elevator were never fixed and we were never provided any updates on when it would. When we asked about all of the above we were met with zero customer service, we paid a lot of money for this house and they could care less about our experience. We were told we were responsible to provide our own cleaning supplies, towels, toilet paper … which I have NEVER experienced at any rental before. After ALL of this we asked about a late check out, we were told at the beginning of the week we would have to wait and see if anyone was renting after us, no one was, and we were told that we would have to pay $75 for 2 additional hours, anything more than that would be chargers for a full day. We travel a lot and have never been so disappointed in a rental than this. The house and location is amazing and the rental company is ruining the whole experience. They do not accommodate renters nor make the house feel homey at all. I will never rent a home managed by this company again. I wish I could let the owners of this property know how horribly they are managing their beautiful home. Worst customer service I have ever experienced.”
“We rented a home on the beach for Labor Day well in advance (January) for our large group. A month prior to the trip, 360 Blue called to tell us that the owner pulled the house of the rental market for no known reason. They did offer another house that could accommodate our large group, although an hour further from our originally booked destination and NOT on the beach.
Although the house was lovely and newly built with high end appliances, we were not offered a discount on the home rental for the inconvenience. In fact, when we did ask the employee was quite rude and obnoxious about the requested discount for the inconvenience this was causing our family.
The employee basically stated this is the only option, take it or leave it. When I asked to speak with his supervisor, he said there was no one else I could speak to.
Although, I understand that 360 Blue is not in control of owners pulling out of the market, I do feel they have the ability to provide better service and compensate for the inconvenience of such situations.
Terribly disappointed.”
“Our experience with 360 Blue has been bad from the beginning. 360 Blue has always been incredibly difficult to communicate with. They went back and forth about promises and refunds during COVID and due to our lack of air conditioning during our stay, and their customer service has been consistently poor.
When we arrived at our beach house in Santa Rosa Beach, the air conditioning was not working. After many attempts to reach 360 Blue, we realized they were aware that the air conditioner needed to be replaced, but failed to inform us of this situation before we arrived. They sent us a loud and useless swamp cooler! They said they would bring us ice to keep it running but of course didn’t follow through with that promise. We spent a lot of money for a premium beach front home that ended up feeling like a swamp! The house and experience could have been good and we would have returned, but we will NEVER rent from 360 Blue again. An Uber driver even commented on how 360 Blue is notorious for bad customer service because they know they have a monopoly in the area and will continue to get business regardless of how they treat people.
During our stay we were told that we would be compensated for our terrible experience but nobody reached out. Therefore, I took it upon myself to begin the process. I have been told by several 360 Blue team members that my refund would be issued and they would give me a follow up call and none of them kept their end of the bargain. I was told by one staff (won't say their name) on June 10th that I would be receiving a partial refund of a measly $500 for the experience. When I didn’t receive the money I called and spoke with another INCREDIBLY rude staff member on July 14th. During our conversation she informed me it was never submitted but she would submit it and the money would be in our account in a few business days. I asked her if I could please speak to a supervisor and she wouldn’t put me through and said one would call me back. I never received a phone call and I never received the reimbursement. I then called for a third time and spoke with a different staff member on July 28th. She said the money couldn’t be refunded because we had contested a charge with 360 during the time when 360 told customers they would refund trips due to COVID and then went back on their word. She told me 360 would be cutting a check for $400 ($100 less than the agreed upon amount). I told her this was not the agreed upon amount and she told me she’d speak with her supervisor because she was the last to handle the account. I also asked her to please follow up and call me and have her supervisor do the same. Again, I never received a phone call, email, or a refund. I spoke with a fourth staff member on the phone Monday, August 23rd and was told a check was mailed on August 3rd. I have yet to receive the check and it is now August 29th. The fourth staff member said she was going to send a follow up email to the previous people I had talked to about the status of our refund. I also asked that member to have the supervisor call or email me directly and she has yet to reach out to me.
At this point I am fairly certain I will not be receiving a refund as promised but want to make sure others are aware of our horrible experience with this company.”
“This was our fourth year renting with 360 Blue! BEWARE DO NOT EVER rent with 360 Blue. When we arrived to our house they told us guests no longer had access to the beach club and with 5 kids under 6 this was heartbreaking. When we booked the house in Feb. they were advertising beach club access. In the first 12 hours we killed 4 cockroaches and there was mold literally everywhere. It was all over the shower and all in the vents... the house smelled horrible. After 3 days in the house they moved us for 4 days of our 9 day stay and when the temporary house was being rented they literally told us to go back to the old house or leave and they refused to speak with us anymore. This was by far the worst customer service we have ever experienced. If you ever have an issue 360 Blue wont answer the phone and its literally impossible to get in touch with someone.”
“DO NOT RENT FROM 360 BLUE - THEY DO NOT CARE!
119 Dunes Estate Blvd, Seagrove Beach - we always rent from VRBO and did so again but somehow 360 Blue got the lease. We selected this home because it advertised access to a private beach through a gate across the street. Bringing 5 grandchildren ages 5 and under, this was critical. Upon arrival, we were denied the gate code and told by 360 Blue that the neighbor no longer allowed gate access. Shelby at 360 Blue was going to check into this further and NEVER called us back, despite numerous phone calls daily. We had to cart the 5 babies in the golf cart but were stopped by the Sheriff who said it was against the law for them not to be in car seats!
360 BLUE DOES NOT CARE BECAUSE THE HOME WAS PAID FOR BEFORE ARRIVAL. NEVER AGAIN WITH 360 BLUE!”
“Do not rent from this company! Their customer service is terrible! We rented a property for spring break of 2020. We were emailed by the company that they would be refunding our money since, due to covid, we could not come for spring break. Then, later were informed that they changed their minds and would not refund our money, but would only issue a credit. Well, obviously we could not use it for months. Now, that we finally are trying to use it, everything is booked up for the summer. They will not extend in further so that we can use it. We have been so disappointed with this experience! Any time we email, we just get the standard response.
They definitely do not try to take care of their customers. I have since heard all negative reviews from the many friends and neighbors I know that go to 30A multiple times a year and now no longer want to rent through this company.
Brian & Angela Lewis”
“Please do not rent with this company .... we received an email stating that the property was no longer available prior to our trip!!! The house was sold .... problem is the house sold prior to our payment to them for the house !!!! They will not answer the phone and we have not received our money back !!!! I think this illegal!!!”
“I would not recommend this management company 360Blue or Kathy Simpson Properties who uses them. I had booked the property 166 Seacrest Drive through Benchmark that was sold and purchased by Kathrine Simpson 3 weeks prior to the departure. Kathy promised to rent it to me through her real estate agent Missy Ormand of Engel and Volkers 30A because, according to her real estate agent the owner refuses to work with Benchmark so Benchmark was canceled my stay. In a voicemail from Kathy’s agent I had a verbal commitment she would rent to me under the same terms https://drive.google.com/file/d/1pLNLnH5X50nea73LItse-nOV1afkztYv/view?usp=drivesdk Once it was under the new management company 360Blue they rented 166 Seacrest Drive the morning they called to set up my rental and refused to cancel that booking. Jamie Tipton of 360Blue said her client she rented it to was paying $2000 more than my agreement was for. Lisa Rondon of 360Blue represents the new owner’s property 360 Blue never communicated with me. Aliza Sotnikoff, 360 Blue Director of Guest Relations stated in an email:
Ashley Horsley, owner of 360Blue, “has forwarded your email over so that we could properly assist you with this matter. First, I would like to apologize for everything you have gone through in regards to your reservation as I know it is very stressful so close to your arrival date.
I know you have spoken to many people about this reservation so I have been made fully aware of the situation at hand. Unfortunately, since the previous rental company cancelled and refunded your reservation prior to 360 Blue being involved, there was no way we could have held the dates or created a reservation for you, as we didn't know about your prior booking. I understand you had spoken to the realtor in regards to holding your original dates but unfortunately the realtor can not make decisions or create reservations on 360 Blues behalf. There was clearly a lack of communication between parties which caused you some unexpected confusion. Unfortunately, since that specific home is already booked for those dates and we do not have anything available, I am happy to look at options for other dates should your schedule be flexible. There also might be availability at The Pointe in Inlet Beach, please follow the link provided to check on availability or you can give them a call as well. https://thepointeon30a.com.
Again, I am very sorry that this has happened to your family and please know that we do have our purest intentions in mind. With that being said, I do apologize that we can not offer you a different solution at this time.”
We booked this property 4 months in advance of traveling. While I understand properties get sold this is no way to manage the transaction. No one made sure our booking was transferred . My family was so excited about this trip and trusted Kathy’s agent, Missy Ormand. I believed 360Blue would stand by one of the mottos on their website:
“we will always value integrity over self interest by treating people right and providing the best solution - even if it means forgoing our profit. We know that popular decisions are not always the right ones and the right decisions are not always popular. However, doing the right thing and staying true to our core values will always take precedence.”
Wow, I would love to say 360Blue did the right thing, but they did not. A verbal contact is a legally binding agreement. Missy Ormand asked that I send my contact and verbally committed on behalf of her client. All parties were made aware of this; all parties are guilty of breaking it. Our family was treated like a transaction over human beings and there were no comparable properties available 3 weeks prior to our departure. My daughters are in tears because they looked forward to being with their grandparents. We are all left in tears over $2000 higher rental Jamie Tipton got someone to pay.”
