On 23rd January 2022, I ordered 4 parts for my oven from this company. Only 3 arrived; without the fourth, the first three are useless. Weekly updates became monthly then stopped. It became clear that the item was out of stock with little or no prospect of ever arriving. In June, using the online chat, I asked for a refund, to which they agreed. I checked that I would not have to pay for postage. This is all in the chat, which I saved. However, when the return instructions were emailed to me, there was a charge for posting the "unwanted" heavy items. On 23rd June, exactly six months later, I emailed both the CEO and Managing Director (Andrew Sharp and David Holden). Neither gave me the courtesy of a reply. As it stands, they owe me almost £80. I intend to get my money back through the small claims court. Avoid this company at all costs - there are far better ones out there, who are honest when they are out of stock.