Truly, the very worst experience of a retail seller I have ever had. Completely calamitous series of errors at EVERY step of the way. Duplicated order, parts incorrectly advertised and not suitable for machine stated. Refund process hugely difficult and stressful. Customer services email will take 5-7 days to respond, and then with a completely pointless, vague, irrelevant answer. And so the process begins again, wait another 5-7 days for pointless response, Phone staff polite, but completely inept at dealing with problems. I've been 'played' today, if you ask for supervisor you'll be told you'll get a call back once they've reviewed case. The call never comes, and I believe that this is a cynical ploy by their staff to get you off the phone so to speak. Currently battling £344 refund. Utterly appalling, disgraceful company, and the only review of this type I have ever left. Totally incensed by this shower. Disgusted by their incompetence.