Well i wish i had read all the reviews why on earth did i use this company. Sent parcel wrapped up by DHL as those are the rules and guarantee delivery to my daughter who is travelling around Mexico. What stress it has caused us telephone calls at a premium rate emails sent back and forth and a continuos hope that the parcel would be redirected to an office in the place where my daughter could pick up . Twice now she has been told to pay sign forms and wait . We have both had enough i have cancer and this is no way helping me on the contrary we have both been so upset and disappointed i wish we had never embarked on this company . I kick myself for not reading the reviews not one good one as i discovered later . How on earth as someone wrote in a review is this company still able to function . Not one good review has this company got no shame , and they still continue to function i cannot believe i just hope i get my money back and my items too .