Dear DHL, I am extremely frustrated with the lack of accountability in my shipment. I lost 28 pieces, including sentimental items like a wedding invitation. You said “customs retained the items” but gave me no documentation, no case number, no proof. This is a clear omission of responsibility. DHL is still accountable under the Montreal Convention and Brazilian consumer protection laws. I demand: 1. Official documentation from CBP; 2. An explanation and resolution plan; 3. Full compensation or return of my items. Respectfully, Bruna francisco Tracking number: 2556489191