Cu*ts is the kindest word I have for them. I’m sorry but having a business depending on the delivery of items that dhl fail to deliver a next day delivery. After getting in touch with them they said they deliver next day. Next day I’m waiting and waiting after my business it’s already suffering. After spec king to an adviser I’ve been told she’ll speack with the depot to sort the problem asap and get back to me.. after not hearing back 2 hours later I’m calling back and I’ve been told they will deliver next thing in the morning. I said I’m not happy with that, the depot it’s 25 minutes away from me. I need that that day asap. Same speech came that she’ll speech at the depot and call me back. No one called me back obviously. Now today in the morning I get the email that my parcel will be delivered between 15.18 - 16.18 , this is when we normally shut at 16.00 so we can tidy up the premises (cafe) . At 16.55 another email saying “ Your DHL eCommerce UK driver has been unable to deliver your DHL Parcel parcel today as they were unable to access the address. As soon as it's out for delivery we'll let you know.” So a parcel with coffee beens that comes from roastery which is the main bust for me they failed to deliver.. the roastery sent it Wednesday with next day delivery , Saturday today and I don’t have the coffee beans. A bunch of idiots must be working there cuz you lost mine and the roastery business.