I bought trousers with front pockets as required and as described and shown in picture online - but when they arrived the front pocket didnt exist - it was a false pocket line only. When I tried to get through to them to arrange a return I couldnt get through as it is a premium rate number and my phone has a zero cap on it. So I rang a number I found on the website which wasnt premium rate and the person was loath to take my call- her answer was that I should re negotiate my phone contract so I could ring their premium rate number!!!! I held my ground and eventually she agreed to arrange the collection. I buy a lot online and have never had this problem before - I think Damart needs to pull itself into the 21st Century - people dont use these numbers anymore for customer services because they are a rip off as I had waited some time for the call to be answered and its immoral to be charging the customer for the company not having enough staff to answer their calls. I havent bought from Damart since but then saw an advert for some fleece trousers ideal for working from home - and not too bothered if they are a bit big or long so unlikely to need to go through the fiasco of returning them. BUT when I clicked on my size and the length which it said was available, it suddenly became unavailable and this happened a number of times trying different colours and leg lengths. What a waste of time.