Followed Damart instructions to arrange a return with Hermes which after waiting in all day they didn't pick up. Complained to Damart who said they had only just been made aware of parcels not being delivered so I woud be given a postage refund but I would have to call Hermes to arrange it. Unable to contact a real person or send an email to Hermes and after calling Damart several times and sending emails they have refused to take the responsibility for the refund and keep referring me back to Hermes. I bought the goods from Damart and will never use this company again as they should take the responsibility for delivering and returns of their goods.