Awful service from start to finish. If I could give less than one star, I would. The glasses arrived 3 weeks after they took my money and the frames are wonky. This would have been picked up when I had my prescription put into the frames so no doubt it was a case of someone pretending they hadn’t seen and hoping I wouldn’t say anything. I spoke to Warwick on the phone who seemed nice however hasn’t helped me moving forwards. He said he’d “personally” look after my issue however I then received a reply from Aisha so he’s not looking after me at all. I was promised a phone call from Warwick on Friday to update me on what the next steps would be. That never happened. Warwick even said he would look into the previous poor customer service I’d had as it was not the way the business operated and then he operated in the same way. I sent a long email stressed and upset at the customer service I have received from this business and the reply was simply “here’s a returns label”. There is clearly no care for the customers. You have had my money for 4 weeks now and I have no glasses. Sending me frames unfit for purpose is completely disgraceful customer service and no doubt I’ll now be waiting even longer before I can see properly. I mentioned in my emails that I cannot drive without them so I’m stuck at home until they arrive. Starting to feel like I’m being scammed to be honest. They’ve got £130 of my money and I have no product. Awful awful awful. Avoid like the plague.