I read other reviews and actually had some reticence to do business with them. We ordered $324 USD worth of glasses for an upcoming vacation. When the expected delivery dates were after the vacation timeline, we engaged customer service to see 1) could the dates be accelerated, and if not 2) could we cancel our order. Customer service was responsive within 24 business hours and set our expectation that a full refund would take 3-5 business days. We were still a bit nervous about a refund, but that was only based on the other reviews we read. We received a FULL refund without any issue and as communicated. I would absolutely do business with this company again.