Don't panic!!! I ordered some raybans which were more than £50 cheaper than the high street store. They said they had to be ordered in and expected delivery within 10 days. In the meantime I checked out reviews and immediately got swept up in the negative reviews. At the 10 day mark I emailed and received a generic response about the delay, however when I phoned a couple of days later the customer services guy was extremely helpful. He apologised for the delay, tracked my order and advised it should be with them that afternoon from the suppliers and he then upgraded my delivery to next day upon receipt. I took it with a pinch of salt, but true to his good word the delivery was received and I couldn't be happier. They look GREAT! I would definitely use them again, but would allow time if product isn't in stock. Deliver took 3 weeks. I would now phone them first to order and get the best/worst estimate of delivery time first off.