First I would like to start and say if I could give zero stars I would. What an Awful company. DO NOT ORDER FROM THESE SCAMMERS. You have been warned! I will also warn as many people as possible on social media and wherever I can leave a review, just like I said I would in the emails. I ordered prescription glasses on 10th June 2020 as my glasses had broken and I was in desperate need of a replacement. First of all the website only gives a free next day delivery option and once you order the confirmation email states the glasses will arrive between 7-14 WORKING days and I will receive a dispatch email. I emailed their customer service on the 24th of June asking when my glasses are likely to be dispatched, which they replied the next day informing me I should receive my dispatch email soon and I should receive my glasses by the end of the following week. It is now the following week and surprise surprise, no dispatch email or glasses. I now phone the customer service line 1st of July, asking about the status of the parcel. Ayisha (the rep) told me it would be here by the end of the following week (guessing you give them a generic phrase to use when people ask the status of their parcel). I informed her that the email said it would be here this week and she had no clue how to respond and said she will call me back at 4. Which she did not, are you surprised? I called back at 4:20 and they were closed. I called this morning (2nd July) and this customer service rep told me my glasses were not even in the country yet they were in ITALY and I could have them 4-7 WORKING DAYS. That being the final straw, I asked for a refund, which is unfortunate as I really did want those glasses. They claim the refund will take 3-5 working days but at this point, I will be surprised if that is the case. All this just to see properly. Gosh.