I ordered my very first pair of prescription sunglasses from this company a month ago. I enquired about some form of update 1-2 weeks after placing my order as I’d not heard a thing from them. I then got sent a clearly generic email about “your frames are in the glazing phase & you will hear from us once your frames have passed quality control in 3-5 days” Fair enough. I then waited another 2 weeks & sent another email basically asking the same questions, as I was in the dark & spending hundreds of pounds with a (to me) new company. I then received the EXACT same email I’d received 2 weeks(exactly) prior, stating they’re in the final steps of glazing etc etc. I then replied with a bit of back bone, understandably angry with being sent a computer generated email twice, when I’m spending hundreds of pounds from a company I know quite little about. From that, I then received an email from ‘aisha’ assuring me how sorry they are & telling me they’ve had issues and delays in the workshop as there is only 1 technician working at the moment.(of course there was..) ‘Aisha’ then promised me my order has been bumped up to priority and will be dispatched the very same day! And so, should receive my sunglasses within a day or 2 from said day. Low and behold, they got delivered today & are COMPLETELY WRONG. They’re glasses & not sunglasses for a start. The invoice contained inside has somebody else’s name and details on(yet the shipping address on the exterior was addressed to myself, obviously) So now, I’m left with a pair of someone else’s glasses, personal details & prescribed glasses(which of course means they’re now delayed, because I now have their frames...) I’m currently awaiting a reply from my 8th email to them in total about what needs to be done. I can safely say I will never in my life again be ordering from this useless company, nor will I have anything good to say on their behalf to anyone through word of mouth or via my professional platform. In conclusion ; if you want the worst customer service & product experience with regards eyewear, pick these every day of the week, as they’re absolutely AWFUL. I can only hope some form of compensation for this shambles will be sorted. Which I will be sure to update my thread on, upon (hopefully) receiving