Could not get account acccess to stop recurring Goodybag payments: Password resets did not work despite various attempts over weeks and it was on a device not a phone so i could not get a reset link. This was later exacerbated by the failure of the 2 factor authentication to work. In the mean time I notified the giffgaff team; as I was not coming directly from the account to their help they had to verify I was the account holder. Over the next three emails I provided email addresses, bank details, payment amounts and date as well as details of the device first used on the account including dates when the account was opened. They advised that I had not provided the relevant or sufficient information in order to verify me as the account holder and terminated further correspondence re same!
1 year ago
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Giffgaff has a 1.5 average rating from 84 reviews

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