Anonymous
Similar to others leaving reviews here, I was also tricked into purchasing a "like new" phone from GiffGaff which arrived with 84% battery health which means that of 500 possible charge cycles of "peak performance", 400 have already been used. When I raised the issue with giffgaff that 84% battery health is far from "like new" (upon receiving the phone, the battery hardly seems better than my 6-year old iPhone SE 2016), they told me that their only guarantee is that the batteries of all their refurbished phones are "over 80%" (bearing in mind that any battery health under 80% is not worth having). On second look at the descriptors of the tiers of conditions on their site, I realised that "like new" was only applied to the appearance of the phone and not to its technical capacity. I think it is utterly misleading to the consumer to be selling phones under a descriptor of "like new" when it does not apply to all aspects of the phone being sold. I will make a complaint to the Advertising Standards Authority.
1 year ago
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Giffgaff has a 1.5 average rating from 78 reviews
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