Elaine Hindley
I ordered 2 vest tops at a price where I would expect reasonable quality. They washed once! They shrunk in a 30 degree wash to less that 50% of their original size. I raised the issue with Customer Service and I received what could only be described as a computer generated response offering me 10% refund or a return. 10% refund not worth the paper and I queried the return in that I had washed them. Again a generated response saying they had sorted a return pick up and that I needed to package up and make sure I explained the problem within the package and why I didn’t want. Again no mention to my question regarding that I had washed. I won’t bother as can predict the computer generated response advising no refund as I’d worn and washed the items! Poor quality items made worse by dreadful customer service not addressing or discussing the direct issue. Never will I use again.
2 years ago
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Jdwilliams has a 1.6 average rating from 270 reviews

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