Ordered a charcoal duvet cover and separate pillow cases to match, when it arrived the duvet cover was duck egg blue, contacted customer service via messenger because they were open so thought I could chat to them about it, but no, they were open but would get back to you in 24 hour’s, 24 hours later they messaged me to clarify my address which I did, 24 hours later I had to confirm my name, which I did, 24 hrs I was asked another question, absolutely ridiculous that when you answer them you then go back to the bottom of the queue, you can’t just chat and resolve the issue, so finally they said they have refunded me the duvet and delivery charge so I replied I need a refund for the pillowcases too because I sent them back with the duvet, will now have to wait 24 hours for that reply now