Ordered 2 x Apple AirPods for Christmas. The AirPods were dispatched with Hermes with a notification to say they had them and magically went missing in their delivery process so I never received them which was proved by the lack of tracking updates from Hermes. I notified JDW of not receiving the goods for them to chase up and locate. They could not locate them so the advisor re- ordered them on my account to be delivered again - this second order was flagged up as fraud and cancelled. I called up and queried this and they were re-ordered again and yet again the order was cancelled and my credit account completely removed after only one week before being increased. I have now completely closed my account and in a way it’s done me a favour. They need to find another honest courier service and treat their paying customers with a little more respect. I wouldn’t even give their website another look again. How do you punish a customer for something they haven’t done...over Christmas too?