Disgusting customer service, Been a customer for years with never really any problems until now. Ordered a 65" television that took over a week to be delivered, when the item was delivered it was labeled up as a 65" and invoiced as a 65" but when we took it out the box it was only a 50". Made phone calls to get the problem solved as it was a picking and packing error clearly. First I was told the correct TV would be sent out and the wrong TV will be exchanged over at the same time. Saving time, problems and because the error was their fault. Two days later called again to ask what is going on to have to go through to a manger by the name of MARWAN who sounded South African. To my surprise the customer service was disgusting, arguing back, stating I didnt say what I did, interrupting conversation, attitude stank. This is the worst customer service I have ever received from anyone before. Absolutely dispicable the way he was speaking to me. I will advise you to avoid this company as much as you can. Especially the customer service side of it. We are still with out a TV two weeks later, still waiting on the TV to be collected and returned for an account refund which can take anything up to two weeks. All this time being with out a television with disabled children. AVOID AT ALL COST
2 years ago
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Jdwilliams has a 1.6 average rating from 270 reviews

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