Jason G
We ordered a PS5 from JD Williams around 10 minutes after it was listed as in stock. We received a confirmation email that the order was processing. The order information stayed marked as processing on our account information for the next few days. To check, I contacted customer services who told me that be stock will be arriving the next day and we should expect it to be delivered in 6-7 days. But their mention of the fact they haven't actually taken any money from our account yet (the transaction was marked as pending with our bank), raised doubts. Sure enough, they sent us an email only a few hours later saying the order will be cancelled and that stock availability errors occasionally happen. Why wait to correct and cancel the order then? Why not clear it up with us when we talked with customer service? Are they using it as a method to collect details and email address or improve their account numbers? Or are they an inept company that can't deal with the pressures of large numbers of orders? Either way, I'd avoid them on both counts.
3 months ago
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Jdwilliams has a 1.71 average rating from 191 reviews

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