I have been a customer of this brand for many years, but there is currently a major issue with their returns process. On several occasions I have had to jump through hoops, with repeated‘chats’, emails and phone call to get returns of items credited to my account. Am seriously considering closing my account, which would be a shame as ironically the delivery service is currently really impressive. None of this is eased by the fact that No longer dealing with UK call centre staff anymore and it takes an age on the phone. Could be bye bye JDWilliams sadly
3 years ago
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