Account Number: V8322143. I’m so disappointed with JD Williams. I bought a very expensive item a 65 inch Samsung QLED TV. I was really looking forward to my purchase, so I took the day off to take delivery (I’m self employed). Arrow XL the company they use for large deliveries were exceptional, kept me up to date on delivery times, phoned and text to give me a time within 15 minutes!!! How amazing is that!! I was really happy with their service!! I removed the TV from the box and followed the the instructions by the letter, removing all the packaging as instructed. When I came to take the remote control out of its packaging one of the navigation buttons was loose in the bag so I could not set the TV up….. I was gutted!! Hi contacted JD Williams that morning, both by email and on Facebook. Eventually I got a reply just over a week later on Facebook. They explained that they did not have the remote controls….. If I’d like to buy one then they would reimburse me when I provide receipts/invoices…… So it’s my responsibility to pay for a new remote control and rectify their problem….. I honestly cannot believe that!!! Can’t see Curry’s doing that can you?!? This wasn’t a cheap item….. I’m totally out of pocket. Had a useless TV and all the packaging laying around my home for over a week for that response!!! Same in you JD Williams….. No doubt you’ll expect me to take another day off and lose another days wages so you can pick the TV up as requested…… Your customer services are truly SHOCKING!!! This review will be going on Google reviews and Facebook reviews so hopefully you look after your customers better in the future!!!