Do not buy buy from this company they just tell you lie after lie and they have no loyalty to long standing account holders. I purchased a laptop from them in April and by November it had stopped working as I couldn't even turn it on. I contacted JD Williams and they advised me that the laptop was under warranty for 12 months and I'd need to call tech support which I did but they couldn't fix the problem so they advised me to send the laptop back to them for repair with the pre-paid postage label that they sent me. I waited nearly a month for Hermes to collect the package as every time I called JD Williams I was advised that I couldn't drop the parcel off myself as it was a label for collection only. Anyhow eventually after numerous more calls I was told that I actually can drop the parcel off at the nearest parcel shop as Hermes still hadn't collected it. I dropped off the parcel and it was delivered back to JD Williams which they received on 11th January 2022 but to this day no one at JD Williams seems to know what is going on with my laptop. I've lost count on how many times I've rang them and also on how many times they have asked for proof of delivery, it's just ridiculous! They seem to be trained to just lie to there customers as I keep getting told a different answer every time I call. Shane who apparently is a manager totally lied to me saying he knew people in the department who are dealing with it and that he'd get a reply straight away and call me back.....that was a month ago. I also spoke to Sam who is another manager and he just lied like the rest of them. I have now gone ahead and cancelled my account with them and reported them to the Citizens Advice as they still have my laptop and have not gotten back to me at all. I will never buy another item from this dishonest company. If I could give a zero I would!