I do not have a credit account but pay for my goods before I get them I phoned to ask them why I was showing a balance of £27 when I didn't have an account I was told by a really rude woman that it was because I'd bought a dress in march on account I told her the dress was paid for by debit card and that's what is showing on my account and I haven't opened a credit account I was told to shut up and listen if I wanted her to help me and I needed to get proof from my bank she then cut me off I rang straight back and was told by someone else the charge had been removed no apology .I have shopped with this company for over 10 years but never again