Literally the worst customer service that could ever be provided! Ordered 7 blinds almost three weeks ago. These were dispatched but never delivered by their courier EVRI. Made several calls to the South African call centre and was given misinformation every time. Eventually spoken to one of their managers after them refusing to transfer me to somebody in the UK. He told me that I was better ordering the blinds again and assured me that the same thing would not happen. He then ordered the wrong amount of blinds. To my dismay after tracking the items, EVRI again returned it to JD Williams. In the meantime I have approximately £1500 debited to my account for these two sets of blinds that were never delivered, and they have not yet refunded ne for either. To anyone with a brain, these items obviously exceed the permissible weight and dimensions that EVRI handle, yet they continue to advertise these items and continue to send them out with this courier. I have tried unsuccessfully to contact the Manchester head office, and whilst I have had some replies, they have not responded to me in a timely way and not addressed the issue. They take several days to respond to any email. This company is impossible to deal with.
1 year ago
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Jdwilliams has a 1.5 average rating from 299 reviews

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