They asked me to set up a direct debit to clear my debt. Said a specific amount per month would do this. It was a lot but, I did it because I want the debt cleared. The debt is not clearing, they pretty much just lied to me to squeeze more money out of me. The direct debit was set for a specific date so as to guarantee there is money in my account and they just decide to take it randomly whenever they feel like it making me overdrawn. Do yourself a favour, don't use any of their companies and definitely don't set up direct debits with them. Completely untrustworthy liars with the absolute worst customer service I've ever encountered.