This company used to be respectable and reliable many years ago, not any more. I’ve been trying to return an item for 2 weeks, first they said they’d send me an evri return label because they no longer deal with the post office, they claim it takes 7-10 days! Really?! It didn’t arrive. The said they’d send me another, that didn’t arrive either! I phoned again and was told they would just send me a post office QR code which is what I asked for originally and was told that couldn’t be done? After 2 attempts I finally received the QR code and just hoping it works when I take it to the post office tomorrow. The item I’m returning is supposed to be size 12 but measures 48 inches across the chest. I’ve said I will refuse to pay the delivery charge for it because it’s obviously wrongly sized and they just keep repeating that it’s a big size and refuse to listen. This company has become the absolute pits and should be closed down! After 30 or 40 years with them I will now be closing my account.