Ive ordered chest drawer... it arrived with missing part ( manufacture error ) I realised after I build the drawers, Spoke with customer service team, had to explain I discarded all the boxes all I got left was the receipt & luckily they've ordered Hermes pick up! & took the drawer's back & my new one arrived in literally 2 days after my concern that it wont arrive before Christmas. I really appreciate their help & care & for dealing with ME!! Customer service help line in this company is absolutely amazing & very professional, communication is excellent. Thanks alot team you're the best