I Cannot begin to express our disappointment in the level of service we have been provided by JD Williams. We were told our 3 Piece sofa would arrive on the 25th of June. We waited in anticipation since we had already waited eight weeks for the arrival. However, no sofa arrived, nor any communication from JD Williams. We called JD Williams on the 26th and advised that we would need to contact the courier directly to find out where our items were. We were then placed on hold for half an hour to then be told that the couriers hadn’t even been provided with the items and then advised to contact JD Williams yet again. Continuing the wild goose chase we contacted JD Williams again and was informed that we would now have to email to find out the stages of our order. We expressed on the phone the disappointment of the level of service we had been provided and requested to speak to a manager or supervisor but was informed a manager was not available at the time but was promised a manager would contact us. To this date we still have not received a call from a manager or supervisor about this matter. Liaising with the customer support team via email has been excruciatingly painful. On the 28th of July we were advised we would be expecting our delivery on the 26th of July. We have been offered a 10% discount off our order but considering the money has been already taken from the bank we don’t know how that really can be applied, and non the less a 10% discount is not sufficient considering the amount of time and effort we have spent trying to locate our sofas for the company itself. The only advice we have been given so far is that we should expect delivery in 2-5 days of the original delivery date but considering we are both key workers this means one of us has to remain in the house or else we risk missing our delivery (More money and time sadly wasted). We appreciate there is a global pandemic and that delays can happen however it is now over 8 weeks. We feel this level of customer service cannot be excused. We were thoroughly excited to be receiving the sofa having just moved into our new house together and having to sit on a make shift sofa of blankets and cushions. This experience has brought nothing but disappointment and at this stage we are sorry to say we cannot recommend JD Williams going forward and our sofa saga is yet to continue
1 year ago
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Jdwilliams has a 1.71 average rating from 191 reviews

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Alice, Customer Support

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