Awful customer service. Shockingly bad. I was sent a faulty wardrobe, I had to call them four times and kept getting told completely different things by every person in customer service I spoke to. Was told I could buy the same wardrobe but would have to pay out another £200. I explained their goods were faulty and I needed a replacement. Was told the returns team would call me in 24-48 hours, didn't happen. When I called again was told that the returns team don't call and would email me or write a letter "soon". Asked to speak to the returns team myself, was told that wasn't possible. Asked to speak to the complaints team, was told they didn't have one! A company this size doesn't have a complaints team?! Then when I asked to speak to a manager, I was put on hold for over 15 minutes and then cut off. This is the first time I have bought from them and would never ever use again. Still haven't managed to return the faulty wardrobe. Worst customer service I have ever received. Would never recommend to anyone.
1 year ago
Read Jdwilliams Reviews
Jdwilliams has a 1.71 average rating from 191 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial