After searching for some furniture a friend suggested trying JD Williams. So I did. I found 2 items that looked great and a 20% off discount made them look even better! I was advised at time of purchase that one would be delivered slightly later due to stock. Ok. I can wait. Item 1s funds were taken from my account which meant it was on its way - woohoo. Get the tracking information and check it regularly. Only to find it’s been damaged before transit and the courier wouldn’t accept it. Wait for an email or notification from JD Williams about what’s happened.. Nothing. So I call and get told I have to wait, be refunded and then I can reorder but at full price. I don’t reorder at full price because why would you when you’d previously had a 20% discount. There was no offer of price matching considering I’d not actually done anything wrong which I was disappointed in so Did a Karen and complained - no response. Item 2; receive an email saying instead of September it would now be October. Ok fine. Just give me what I’ve ordered. But again, tracking information sent out. Then AGAIN “ We're sorry your parcel has been delayed, we'll have it on the move in the next 24 hours” only for 4 days later to receive an email from JD Williams saying my return has been processed? What return? I didn’t even receive the item to consider returning it! So now I’m again waiting the painful 10 days for funds to be returned to my account. In all honesty I can’t say how good their products are because having made 2 orders I’ve never actually received them. Just been out of pocket for weeks and with no “I’m sorry” or anything to go along with it. Their customer service is shocking. Their communication is even worse. So by all means, if you fancy some stress, being out of pocket for weeks (and it’s more than the usual up to 5 working days!) then do some ordering.... If not, STAY AWAY
6 months ago
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Jdwilliams has a 1.78 average rating from 166 reviews

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