Purchased an Emma mattress when delivered clearly was a refurbished model they were trying to offload to me while charging full price new. Informed them straight away and treated like a criminal wouldn’t arrange a replacement until I provide photos to prove the item was delivered in poor condition even though they said across phone the photo from courier showed it was damaged. The item was a refurbished mattress definitely not new, have rejected this and requested a collection and refund not acceptable and against Trading standards I’m sure! Would use again!
10 months ago
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