Friendly, attentive and knowledgeable staff, excellent knowledge of stock and delivery slots. This is important - if you select the 'free delivery' option, your item will be delivered to your door and no further, and no assembly work will be carried out. I recommend spending the additional £15: this provides text messages informing of two hour time slot for delivery; the item is brought into the house, into the correct room; the unit is assembled. Overall, I have found my last two purchases to be very pleasant affairs, and I highly recommend this organization.